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Liberty Reserve - Frequently Asked Questions
How do I protect my account from being accessed by unauthorized users?

1. Create unique passwords
2. Never give out your passwords
3. Always access Liberty Reserve with a trusted computer, with an updated anti-virus software installed.
4. Never click on a link in an email, even if it came from your friend.
5. Send us an email if you suspect a fake email or a fake web site.

Am I allowed to have multiple Liberty Reserve accounts?

Yes. You may open as many Liberty Reserve account as you wish as long as each account has its own unique e-mail address.

Now that I opened my Liberty Reserve account, how do I put funds into it?

You may receive payments to your account from other users or you may fund your account using the services of our global network of exchange providers that would be happy to exchange your national currency into Liberty Reserve. The exchange providers accept the following funding options: bank wires, Western Union, Money Gram, local mailed postal money orders, local cash deposits, credit cards and funds from other payment systems. Liberty Reserve does not offer direct account funding or withdrawal options.

Which is the fastest, the most trustworthy and the cheapest exchange provider?

You can find a list of established and professional exchange providers on the "Buy/Sell LR" page. The order processing speed varies from exchanger to exchanger. Usually most orders are completed within 24 or 48 hours. Please contact each individual exchanger for more information regarding their services and fees.

What is an Exchange Provider? How do I work with an Exchange Provider to fund my Liberty Reserve account or withdraw funds from Liberty Reserve?

An exchanger is a person or company who, for a fee, exchanges cash, credit cards and a variety of other items (i.e. other digital or electronic currencies) into the type of currency requested by an individual or company. Remember that each exchanger listed is an independently owned and operated business. They each have their own sets of policies, procedures, fees and funding methods to meet their market demand.

I have not received my verification e-mail or any other e-mail from Liberty Reserve as expected. What can I do?

Please check your SPAM/Junk e-mail folders. If the e-mail was there - please add no-reply@libertyreserve.com and no-reply@libertyreserve.com e-mail addresses to your white list or address book in your e-mail software. This way all future e-mails from Liberty Reserve will not get filtered out. IMPORTANT! Liberty Reserve support staff does not click on any links in e-mails. If you are using Spam Arrest or any other spam blocking software that sends out validation links - we will not be able to click on them and you may not receive your expected response from us.

I have sent an e-mail with question and it has not been answered. Should I send another e-mail?

Liberty Reserve support staff replies to every e-mail they receive. Please note that if you will send multiple messages our e-mail system may mark your e-mail as spam and will move it from queue of e-mails to be answered. It normally takes between 1 and 12 hours for us to reply to your e-mail depending on the issue that is being addresses. Please be patient.

Someone claims to have sent a payment to my Liberty Reserve account but funds do not appear in my account history or in my account balance. What is wrong?

Please note that all payments between Liberty Reserve account holders are instantaneous. Every time the payment is made a unique transfer batch number is generated and is displayed in your account history. Account holders can provide this number to each other as proof of their payment. Please note, that if company refuses to provide you with the transfer batch number or provides you with the fake one - the payment, most likely, was never made.

Liberty Reserve - Frequently Asked Questions 24 june 2009 How do I protect my account from being accessed by unauthorized users?

1. Create unique passwords 2. Never give out your passwords 3. Always access Liberty Reserve with a trusted computer, with an updated anti-virus software installed. 4. Never click on a link in an email, even if it came from your friend. 5. Send us an email if you suspect a fake email or a fake web site.

Am I allowed to have multiple Liberty Reserve accounts?

Yes. You may open as many Liberty Reserve account as you wish as long as each account has its own unique e-mail address.

Now that I opened my Liberty Reserve account, how do I put funds into it?

You may receive payments to your account from other users or you may fund your account using the services of our global network of exchange providers that would be happy to exchange your national currency into Liberty Reserve. The exchange providers accept the following funding options: bank wires, Western Union, Money Gram, local mailed postal money orders, local cash deposits, credit cards and funds from other payment systems. Liberty Reserve does not offer direct account funding or withdrawal options.

Which is the fastest, the most trustworthy and the cheapest exchange provider?

You can find a list of established and professional exchange providers on the "Buy/Sell LR" page. The order processing speed varies from exchanger to exchanger. Usually most orders are completed within 24 or 48 hours. Please contact each individual exchanger for more information regarding their services and fees.

What is an Exchange Provider? How do I work with an Exchange Provider to fund my Liberty Reserve account or withdraw funds from Liberty Reserve?

An exchanger is a person or company who, for a fee, exchanges cash, credit cards and a variety of other items (i.e. other digital or electronic currencies) into the type of currency requested by an individual or company. Remember that each exchanger listed is an independently owned and operated business. They each have their own sets of policies, procedures, fees and funding methods to meet their market demand.

I have not received my verification e-mail or any other e-mail from Liberty Reserve as expected. What can I do?

Please check your SPAM/Junk e-mail folders. If the e-mail was there - please add no-reply@libertyreserve.com and no-reply@libertyreserve.com e-mail addresses to your white list or address book in your e-mail software. This way all future e-mails from Liberty Reserve will not get filtered out. IMPORTANT! Liberty Reserve support staff does not click on any links in e-mails. If you are using Spam Arrest or any other spam blocking software that sends out validation links - we will not be able to click on them and you may not receive your expected response from us.

I have sent an e-mail with question and it has not been answered. Should I send another e-mail?

Liberty Reserve support staff replies to every e-mail they receive. Please note that if you will send multiple messages our e-mail system may mark your e-mail as spam and will move it from queue of e-mails to be answered. It normally takes between 1 and 12 hours for us to reply to your e-mail depending on the issue that is being addresses. Please be patient.

Someone claims to have sent a payment to my Liberty Reserve account but funds do not appear in my account history or in my account balance. What is wrong?

Please note that all payments between Liberty Reserve account holders are instantaneous. Every time the payment is made a unique transfer batch number is generated and is displayed in your account history. Account holders can provide this number to each other as proof of their payment. Please note, that if company refuses to provide you with the transfer batch number or provides you with the fake one - the payment, most likely, was never made.


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