If we offer banking services for your country, you can withdraw your money from your AlertPay account by the following methods:

- Bank Transfer*
- Check
- Bank Wire**

If we do not offer banking services for your country, you can only withdraw by check. The check will be in US Dollars. Please ensure your bank accepts checks from a US Dollar account.

* Please check if we provide local banking for your country.

**Bank wire withdrawal is only available in USD, EURO and GBP currency.

You can use your credit card to send funds to friends, family and sellers. To do this, you must login to your AlertPay account and add your credit card to your profile information. Once your credit card has been added to your profile, you can use it to send money.

A. Follow these steps to send money if you have already added a credit card to your AlertPay account:

1. Login to your AlertPay account.
2. Click on "Send Money".
3. Enter payment details, including the receiver's email address, amount and purchase type and click on "Next".
4. Verify information and select shipping address, if applicable.
5. Choose method of payment. Check the "Use my credit card" box and select your credit card.
6. Enter your Transaction PIN and click on "Send".
Your payment has been sent successfully.

B. If you have not already added a credit card to your AlertPay account, follow these steps:

1. Login to your AlertPay account.
2. Click on "Profile".
3. Under "Financial", click on "Credit Cards".
4. Enter credit card details and click on "Next".
5. Verify details and check box to agree to "Terms and Conditions".
6. Click on "Finish".

AlertPay is a Canadian Registered Corporation and a United States Registered Corporation that complies with the regulations of the Office of the Superintendent of Financial Institutions in Canada (OSFI), the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) and the Financial Crimes Enforcement Network (FinCEN).

To maintain compliance with these governmental organizations, we are required to get to know you better. Our verification process allows us to do this. Various criteria, including transaction history, are used to determine which accounts must become verified. Account verification ensures the security of your account and our network. If you would like to become verified, simply follow these steps:

1. Login to your AlertPay account.
2. Click on "Become AlertPay Verified".
3. Click on "Upload Now".
4. Select a document type.
5. Select a form type.
6. Upload scanned document.
7. Repeat steps 2 to 6 for the next document.

Check the fees page for withdrawal fees in your currency.

When you signed up for your AlertPay account, you were asked to create a Transaction PIN. A Transaction PIN is required every time you send money, request money, withdraw funds, make a payment, close your account or change any information in your AlertPay account. This is an extra level of security to protect your account and personal information.

If you have forgotten your Transaction PIN, please follow these instructions to reset it:

1. Login to your AlertPay account.
2. Click on "Profile".
3. Under "Personal", click on "Transaction PIN".
4. Click on "Forgot your Transaction PIN?" and follow the instructions.

If your bank is located outside of Canada/US:

Once you have created the deposit transaction in your AlertPay account, you are required to initiate a transfer to our account with your bank. Our banking information and the instructions on how to send the funds were given on the last step of the transaction. For all banking deposits done through banks outside the US and Canada, AlertPay does not pull the funds; rather, the funds are transferred to us by our users.

To view the banking information to which you are required to send the funds, please log into your AlertPay account and follow these steps:

1. Click on Profile
2. Under Financial, click Bank Accounts
3. For the bank account you've added, click on Deposit Instructions
4. You are then required to create a payment with your bank using this information.

We should receive your deposit and credit it to your AlertPay account within 2-5 business days.

IMPORTANT: Keep note of the bank deposit code provided. When you're sending the payment you are required to provide this number along with your transfer. This ensures the correct AlertPay account is credited. Your bank deposit code is 13 digits long and begins with 34. This code must be included in the 'Details' or 'Reference' area of your bank transfer. Ensure that no additional details are added in this area (e.g.: don't add "The bank deposit code is 34...") as the information will be cut off during the transfer and processing time will increase; only the number itself is required.

If you do not see the funds in your AlertPay account after the 5 business days, please contact us by sending a support ticket. When we respond, we will ask you to provide scan of your bank receipt or a screenshot of the transaction if the transaction was completed online with your bank. This information is forwarded to our banking department for review. The proof of the transaction will need to contain the following information:

1. Your full name as it appears on the bank account
2. Name of your bank
3. Account number deposit was made to (AlertPay's account)
4. The amount of the transfer
5. Date of transfer

To reset your transaction PIN, please follow these steps:

1. Login to your AlertPay account.
2. Click on "Profile".
3. Select "Transaction PIN".
4. Click on "Forgot your Transaction PIN".
5. Answer the security questions correctly.
6. Enter your new Transaction PIN and you're done!

A bank wire deposit is a transfer of funds sent by your bank to AlertPay. We offer bank wires as a method of depositing funds into your AlertPay account. All bank wires must be sent in USD currency. To send a bank wire, you will need to create a bank wire transaction, print out the summary and provide the details to your bank. Simply follow these steps:

1. Login to your AlertPay account.
2. Select "Deposit".
3. Under "Electronic Funds", click on "Bank Wire".
4. Enter in transaction details and click on "Next".
5. Review details and confirm.
6. Print out summary.
7. Visit your bank and initiate a bank wire.
8. The bank wire transaction is in pending status until we receive the bank wire.

The processing time for a bank wire is 3 - 4 business days.

First ensure you add your bank account details to your AlertPay account. Check the Bank Account section for instructions on how to add and then confirm a bank account.If you already have added and confirmed a bank account, and you need to create a transaction, simply do the following:

1. Login to your AlertPay account.
2. Click on "Deposit".
3. Under "Electronic Funds", click on "Bank Transfer".
4. Select a bank account.
5. Enter the amount to transfer as well as any additional details and click on "Next".
6. Review details, enter Transaction PIN and confirm.
8. Transaction created is in pending status.

A bank transfer to an AlertPay account takes between 3 - 6 business days to complete and the transaction is free for Canada and the US only. A bank wire transfer is completed within 3 - 4 business days, depending on the banks involved and the time of day you submit the wire. Deposits submitted on the weekends or holidays will not be completed until the next business day. There is a $20.00 USD fee for a wire transfer.

Please click on the following link to view the banking services available for your country:
https://www.alertpay.com/info/Deposit.aspx